Terms and Conditions
Last updated: April 2025
By accessing FortunaPlay Australia, you agree to the following terms. These terms govern your use of the platform and your participation in our games.
Eligibility
› You must be 18 years of age or older and an Australian resident.
› Registration confirms that all submitted personal information is true and accurate.
Account Registration
› Registration is required to buy tickets or use full services.
› Each individual may hold only one account.
› You are responsible for keeping your login credentials secure.
Ticket Purchases
› Tickets can only be bought through the official FortunaPlay website or app.
› All confirmed transactions are final.
› Each ticket applies solely to the draw selected at the time of purchase.
Payments and Fees
› All payments are processed in AUD.
› Accepted payment options are shown at checkout.
› No hidden fees apply.
Prizes and Claims
› Payouts follow the official rules of the corresponding lottery.
› High-value winnings may require identity verification.
› Players must check results and claim their winnings accordingly.
Draw Cancellations
› FortunaPlay may suspend or cancel games when necessary.
› Refunds are available only in cases of system malfunction or cancellation.
Responsible Gaming
› We promote responsible gambling.
› Players can impose limits, take breaks, or self-exclude at any time.
› Support is available through the Responsible Gambling Hotline: 1800 858 858.
Privacy Compliance
› We comply with the Australian Privacy Act.
› Your data is used solely for service delivery and legal purposes.
› Information is never shared without your permission.
Platform Access
› While we strive for full availability, downtime may occur.
› FortunaPlay is not liable for disruptions caused by external technical issues.
Updates
› Terms may be revised. Continued use of the platform indicates your acceptance of updated terms.
Support
Questions or concerns? Reach out:
support@fortunaplay-au.com
1300 987 654 (within Australia)